Non-Prescription Items
- Unopened items returnable within 30 days
- Original packaging required
- Full refund minus shipping costs
- Return shipping paid by customer
Prescription Medications
Your product will only be filled once the prescription from a doctor is emailed and verified by the pharmacist: support@usapharmaceuticals.shop
- Federal law prohibits return of dispensed prescription medications
- Exceptions:
- Shipping damage (photo evidence required)
- Incorrect medication dispensed
- Recalled medications
- Temperature-sensitive medications arriving outside safe range
Quality Issues
- Report within 24 hours of delivery
- Photo documentation required
- Replacement shipped after verification
- Original item disposal instructions provided
Process
- Contact customer service
- Complete return authorization form
- Package item securely
- Ship to provided return address
- Refund processed within 5-7 business days
Exclusions
- Opened medical supplies
- Temperature-controlled medications
- Customized items
- Personal hygiene products
- Controlled substances